Bits.

[hoveringsombrero]

I just looked down at a paycheque stub sitting on my lapdesk and noticed that the address is Stoneridge Dr.

A) heeeeeeehehehehe

2) Only one R? Like Souplantation? So it would be improper to say Stoner Ridge? Stoner ... idge. wut.

3) I want to set up my IRS payments to come out of my Wells Fargo savings, but I don't know that account number, since I let the original savings account close for a while, then opened another online several months ago. I don't WANT to have to figure out how to get that, since IIRC from my days working for a bank, I probably have to go actually TALK to someone at a branch.

D) I now have two chequing and two savings accounts, Wells Fargo and US Bank. Wells checking is for my mturk/paypal/silly stuff, Wells savings is for my taxes, US Bank chequing is for my LF paycheques, and US Bank savings is my personal savings.

6) I don't know what to NAME my USBank accounts! Wells accounts are Bob (chequing) and George (savings). These are my go to names! I can't give them the same names or I'll get confused.

Q)

Comments

[palmer-kun.livejournal.com]

Do you have online access to the account? You should be able to get the account number that way.

Otherwise, you will have to talk to someone. Given that it's Wells, they likely have a call center and you can just talk to someone on the phone instead of in person.

(I work at a bank call center, incidentally)

[eris.livejournal.com]

I worked at BofA's call center for quite a long time, I was never able to give out account numbers over the phone. Online accounts only show you the last 4 digits and it's been that way ever since I've had online access to accounts.

[palmer-kun.livejournal.com]

You crazy Americans.

As long as I can verify your authority on the account, I can give you any info you ask for, because it's all YOUR info, and by law you have access to it. One of the more common calls we get is to request the bank/routing/account numbers for direct deposit etc.

Bah and double bah.

[eris.livejournal.com]

It was one of the things for which I got screamed at the most.

I could VERIFY the account number was 12345678 if they said it. But I could not say it or repeat it back.

[coldcontrol.livejournal.com]

(http://img713.imageshack.us/i/1305674890222.jpg/)

[palmer-kun.livejournal.com]

We get a fair number of people asking for their account number so they can do online banking etc... but they only have their card.
(Online banking login is account and branch number. Same for automated phone. The only thing they can do with their card number is ask US what account it's tied to)

One thing that gets me is privacy law, and not revealing anything on 3rd party accounts. Apparently, after a strong disagreement with my manager a few months back, if someone gives us a third party account number (to do a transfer) AND the name on that account, we are allowed to confirm that 123456 is Bob's account, on the grounds that they clearly already possess that information.

My manager is awesome, and LOVES being challenged on shit. We spent 15 minutes arguing about that above item (my understanding had been that we CANNOT confirm anything on 3rd parties, period.)
After going back and forth, he offered to take it to the Privacy Officer if it bothered me that much. So we did, and it came back with an all clear.
I love that I can look my manager in the face and say "You're wrong" and his response is "Really? Crap. What's the answer then?" rather than some power trip.